- The most common problem
is that many people have
DIFFERENT HOME/SHIPPING addresses from
their BILLING address and either forget,
or do not think it matters. IT DOES!!!
For your protection, we use something
called AVS (Address Verification Service)
which verifies that the BILLING
information you provide is the same as
your credit card provider has on file.
MANY PEOPLE forget that their billing
address (the address that their credit
card bill actually gets sent to) is
different. If someone has moved in the
last couple of years OR gets their mail
forwarded to them, this is probably the
culprit. AVS (Address Verification
Service) will NOT allow the transaction
to go through unless the Billing address
AND zip code match. If you do not know
what address your credit card company has
on file, call them and ask (the phone
number is most likely on the back of your
credit card).
- Please Note: If you make
several attempts at placing an order with
the improper Billing Address information,
this could trigger your credit card
company's fraud control. At the very
least they will temporarily deduct the
attempted transaction amount from your
available credit, and possibly even turn
your card off.
- The SECOND most common problem
is entering an inappropriate SHIPPING
METHOD
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Most problems with international
ordering attempts stem from the customer
not choosing the correct UPS SHIPPING
METHOD. Make sure that either
Worldwide Express or Worldwide
Expedited are chosen (the difference
is that worldwide express is quicker and
more expensive)
ALSO make sure the correct country is
chosen, otherwise the zip code will be
rejected.
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If after
filling in your correct information such
as shipping and billing address if you
receive an error code instead of a
confirmation that the transaction was
approved, check three things first: That
your zip code is correct, that your
shipping method is appropriate for your
shipping address, and that you have
chosen the appropriate
country.
The Error
codes "only accepts five digit zip
code" or "invalid shipping
method" are usually generated because
the customer lives OUTSIDE of the US and
has chosen the incorrect shipping. Make
sure to enter the correct country and
appropriate shipping method
"Invalid
e-mail address"
Usually a result of the customer giving a
false or incomplete e-mail address: NOTE:
e-mail address is important because the
customer will receive an e-mail
confirmation of order, receipt, as well
as the UPS tracking number. Without the
correct e-mail address, the customer will
not be able to track the package because
customer will not receive the receipt
with the invoice number.
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This obviously depends on the shipping
method chosen, All packages are sent UPS
and for an exact time-in transit, customer
can go to www.UPS.com.
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The credit card statement will
only say PumpkinBodyPolish.com, if
someone inquires what exactly was
purchased, they will only say "cosmetics"
or "nutritional supplement". It should in
no way disclose the specific nature of
the product
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You probably were not. Did you
make one or more FAILED attempts at
processing an order? Every time you
attempt to process an order, even if it
fails, (because you put the wrong
corresponding zip code or shipping method
etc.), the credit card company
"authorizes" your credit card for the
full amount. This is not a charge, only a
reduction of the available credit.
Depending on your specific credit card,
the authorization should disappear
automatically within 3-30 days. If you
have any specific questions regarding
these authorizations and when they will
disappear, please call your credit card
company. Rest assured, you were only
CHARGED for the transaction that was
fully processed.
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If you take the tracking # (sent to
you by e-mail when the package was
processed) and enter it on the tracking
page at
www.PumpkinBodyPolish.com/ups_track.htm
or www.UPS.com, you
will be able to see where it is in
transit and when the expected delivery
date is. In some cases, you may also need
to input the shipping zip code as well.
If you have any questions or problems
with tracking your package, please fill
out our
customer service form.
Please note, it usually takes one (1)
full business day from your purchase
before the tracking number is available
in the UPS system.
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Yes, you may enter the check
information instead of credit card
information on the last page of the
shopping cart.
Note: Only available to US
customers
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No, in order to keep prices low
and maintain efficiency we only process
orders electronically. Our processing
server is 100% secure and encrypted, and
your information is guaranteed safe. By
today's standards it is very difficult
for an unauthorized person to see any of
your information. If we had to process
orders manually we would have to raise
our prices, and we want to keep the
products affordable to everyone. If you
still feel uncomfortable because you are
unfamiliar with online purchases, you may
call the Order Hotline at 866-475-4424
and an operator will take your order over
the telephone.
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We
are so confident that you will be satisfied with
our products, we offer a 30 day money back guarantee.
If for any reason you are unsatisfied , you may
return the product to us for a refund of the product's
purchase price, not including shipping/handling
charges if applicable. Although over 98% of our
customers are satisfied with our products and service
and we are striving to make this rate of satisfaction
100%, we realize that occasionally some people
will not be satisfied. We want you to be happy
with our products and services and recommend us
to your friends. We will do anything we can to
make you, our valued customer, satisfied, by either
issuing a refund or replacing the item free of
charge, whichever you choose. Please note: We cannot
replace or exchange a product AND issue a refund,
it's "either or", not both.
Note:
A $5 handling charge will be applied against the
credit of the product's purchase price for each
product returned for a refund.
Instructions
for returning a product:
In order to receive a refund, the product must be returned to our company.
Product must be returned in original box, and should be placed in a larger
box or padded envelope to insure against damage (use the one we sent to you
originally!).
Products
made of glass should be repackaged with care to
insure against breakage. For our employees' safety,
any box that contains broken glass will be discarded
and a refund will not be processed (we cannot instruct
our employees to pull out broken glass pieces from
boxes for obvious reasons).
In
the box with the product please insert the return
form with all required information filled out
and signed. Click
here to print out the return form. The return
form MUST be included in the box.
Mail
the product with the return
form to the address provided on the form.
We
suggest that you mail it to us return receipt requested
and insured, however we will accept any type of
delivery service such as Federal Express or UPS
etc. Although returns are processed immediately
as received, sometimes it takes a while for your
credit card company or bank to credit your account.
Please allow 2-4 weeks for the credit to show up
on your next statement.
Instructions
for exchanging a product:
please fill out our customer
service form and include your name, order number (your order number starts
with a one and four or five 0's i.e. 10001234 or 10012345) and product you
wish to exchange or replace.
Or,
simply call toll free 1-866-475-4424 and ask to
speak to the customer service department, they
will be glad to assist you (exchanges only).
Please
note: all exchanges are shipped UPS ground, please
allow 1-7 days for delivery. Exchanges for orders
outside of the continental United States may incur
additional shipping/handling charges.
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